Shipping & Returns

Shipping

Cross & Woods will ship to most places in the World. The shipping costs are calculated on the items in your cart and depending on the location they are being sent to. We send all our items with Track and Trace through a local shipping company but the final delivery company may be different.

For items being shipped out of the EU they may be subject to taxes, customs duties and possibly extra fees levied by the destination country. The responsibility of payment of these fees is for the buyer and not Cross & Woods.

Although we try to get your order to you as fast as we can delivery times outside of the Netherlands can vary. For a full list of international average delivery times please refer to this document from TnTPost: International Delivery Times

Returns
You may return your purchased items within 14 days or receiving, excluding items that are made and/or cut to order.

If you would like to return items, you must contact us before returning them. All items must be returned in perfect condition. We will fully refund the amount of the returned items and if we shipped incorrect items to you or sent damaged or faulty goods, we will also refund the shipping costs for your order.

We will not refund shipping costs for returned orders if you have changed your mind or have decided that you do not want the items ordered. Shipping costs incurred by you returning the goods will only be refunded under the following circumstances:

  • We shipped incorrect items to you
  • We shipped faulty or damaged goods to you