Shipping & Returns

Shipping

Please note that shipping may take longer than stated due to the global pandemic and fluctuating government regulations.

Free Shipping is available within the Netherlands, this will be visible when viewing the cart or checking out. Free shipping elsewhere is  €150 within Europe and €250 outside of Europe.

We ship to most places worldwide. If your country isn’t listed, please contact us directly.

The shipping costs are automatically calculated based on the items in your cart and depending the location they are being sent to.

For items being shipped out of the EU they may be subject to taxes, customs duties and possibly extra fees levied by the destination country. The responsibility of payment of these fees is for the buyer and not Cross & Woods.

Processing your Order

Our goal is to process and ship your order within 2 business days after the transaction is fully completed and we have received the payment in full. Our business Days are Monday to Friday weekly with the exception of planned holiday days, where the shop will not be open and online orders will not be processed.

In the unfortunate event that we do not have all items in stock, we will try to contact you as soon as possible (by phone or email) to find a fitting solution.

Please note that items ordered together with a pre-order, will not be sent until the entire order is complete and ready to ship. If you wish to receive the other item(s) immediately, you would have to place 2 separate orders.

Holiday Days

Our current holiday days are:

  • 30th December 2020 – 4th January 2021

Track & Trace

We ship all items standard with track & trace. Your track & trace code is send  to you directly by our postal service company, which can sometime take up to 12-24 hours after collection from our store.

*Please check your spam filter in case you haven’t received the email.


Delivery Times

Although we try to get your order to you as fast as we can, delivery times outside of the Netherlands can vary.

Returns

You may return your purchased items within 14 days or receiving, excluding items that are made and/or cut to order.

If you would like to return items, you must contact us before returning them. All items must be returned in perfect condition. We will fully refund the amount of the returned items and if we shipped incorrect items to you or sent damaged or faulty goods, we will also refund the shipping costs for your order.

We will not refund shipping costs for returned orders if you have changed your mind or have decided that you do not want the items ordered. Shipping costs incurred by you returning the goods will only be refunded under the following circumstances:

  • We shipped incorrect items to you
  • We shipped faulty or damaged goods to you